TERMS AND CONDITIONS
Please read our terms and conditions of sale before you purchase any items from us:
Product Ordering and Manufacturing
1. All products offered on our website are made to order and are subject to a manufacturing time of approximately 2 business days before they are ready for shipping. If you would like your order for a specific date, please email us at info@xohodesign.com.au and we will try and help you out.
2. We are based in Sydney, Australia, and all products are shipped from this location unless otherwise stated.
Product Quality
1. Due to the nature of the 3D printing process, minor marks or imperfections may be present on the Products. These imperfections do not affect the functionality of the Products and are considered normal within industry standards.
2. Please be aware that the colours displayed in product photos on our website may differ slightly from the actual product due to variations in screen settings and lighting conditions. We do our best to represent the colours accurately, but there may be slight discrepancies.
Refunds
A refund or exchange will be issued if the product that you receive is faulty, damaged or not as described. Due to the handmade nature of our business we do not offer refunds for change of mind.
Payment
1. Prices for Products are listed in Australian Dollars (AUD) unless otherwise specified. The total price, including any applicable taxes and shipping fees, will be displayed during the checkout process before you complete your purchase.
2. We accept various payment methods, including credit/debit cards and other forms of electronic payment. Payment is required in full at the time of purchase.
Shipping
1. We use Australia Post for the shipping out our products. The shipping times based on their destination are as follows:
Australia: 2-3 business days for metropolitan areas and 3-7 days for remote areas
New Zealand: 8 – 12 business days
United Staes and Canada: 6-10 business days
UK and Europe: 6-12 business days
Other countries in Asia:6-10 business days
Please note these are estimates provided by Australia Post. Xoho does not take responsibility for any additional time required for the delivery of the parcels.
2. We strive to process and ship orders in a timely manner. We will provide you with a tracking number once the item has been shipped to your destination.
3. We are not responsible for any customs fees, import taxes, or duties that may be applied to your order by your local customs authorities.
Returns and Refunds
1. If you are not satisfied with your purchase, you may request a return and refund within 10 days of receiving the item. To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it.
2. To initiate a return, please contact our customer support team (info@xohodesign.com.au) for instructions on how to return the item. Shipping costs for returns are the responsibility of the customer unless the return is due to a defect or error on our part.
Intellectual Property
1. All content on our website, including but not limited to text, images, graphics, logos, and product designs, is protected by copyright and other intellectual property rights. You may not use, reproduce, or distribute any of our content without our prior written consent.
Privacy
1. We collect and process personal information in accordance with our Privacy Policy, which is available on our website. By using our website and purchasing Products, you consent to the collection and use of your personal information as described in our Privacy Policy.
Changes to Terms
1. We reserve the right to modify or update these Terms at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these Terms regularly to stay informed of any updates.
Contact Information
If you have any questions or concerns about these Terms or any aspect of our website or Products, please contact our customer support team at info@xohodesign.com.au
By using our website and purchasing Products, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
