We want to ensure your shopping experience is as seamless as possible, so please take a moment to review our shipping and delivery terms and conditions:
Made to Order Products: Most of our products are made to order with care and precision. If the item you've ordered is in stock, it will typically ship within 24 to 48 hours after your order has been placed and payment has been received. However, please note that certain factors may affect these processing times, and we will promptly contact you should there be any unforeseen delays.
Shipping Carrier: We utilise Australia Post as our primary shipping carrier, a trusted name in the industry known for reliability and efficiency.
Tracking Information: To ensure you can keep track of your order's progress, we provide a unique tracking number for each shipment. You will receive this information via email once your order has been dispatched.
Shipping Costs: Shipping costs are calculated during the checkout process, allowing you to view the total before finalizing your purchase. These costs may vary depending on the size and weight of your order, as well as its destination.
Liz M. –
I can’t begin to express how much I love these Alex dust-free handles! They are perfectly made and solve so many problems for me. I highly recommend them. The seller is so helpful and nice! Thank you!